Warranty Policy

At Alphard Golf Australia, we are dedicated to enhancing your enjoyment of the game. Our products are backed by the following express limited warranty. 

This warranty is non-transferrable and valid for the original purchaser in Australia.

1. Warranty Periods by Product as of November 1, 2025.

Our products are covered against manufacturing defects from the date of purchase for the following periods:

Product Category

Examples

Warranty Period

Motorised Carts & Club Booster & Batteries

Cybercart, Club Booster V2Pro, Cybercart Battery, Club Booster Battery

2 Years
All Other Products Sidekick, Swivel Conversion Kit, Accessories, Chargers 1 Year

All replacement parts or products are covered for the remainder of the original warranty period.

2. Detailed Battery Warranty

We understand the battery is a critical component of your unit. This section provides specific details about its warranty coverage.

Warranty Period

  • The battery is covered by a 2 Year express limited warranty from the date of purchase.

  • This warranty covers manufacturing defects in materials and workmanship. 

This warranty does not cover:

  • Normal degradation of battery capacity over time.

  • Damage caused by dropping, accidents, or impact.

  • Any water damage or issues arising from exposure to moisture.

  • Use of any charger not supplied by or officially authorized by Alphard Golf.

  • Failure to properly store or maintain the battery as instructed in the user manual, including:

    • Leaving the battery in a fully discharged state for an extended period.

    • Storing the battery in extreme hot or cold temperatures.

  • Any attempt to open, repair, or tamper with the battery casing.

Best Practices for Battery Care (Recommendations)

To maximize the life and performance of your battery, we recommend the following:

  • Always use the charger provided by Alphard Golf.

  • Charge the battery fully after each use.

  • Avoid leaving the battery connected to the charger for more than 24 hours after it is fully charged.

  • Store your battery indoors in a cool, dry place. Never leave it in your vehicle for extended periods.

3. Our "Back on the Course" Service Philosophy

We believe a warranty issue shouldn't sideline you for weeks. Our products are built on a modular design, allowing for simple, fast part swaps that you can do at home.

  1. Contact Support: If you experience an issue, email us at contact@alphardgolf.com.au. Our team will help you diagnose the problem.

  2. Assessment: We will assess whether the issue is a minor fault or a major fault.

  3. Our Remedy for a Minor Fault: For a minor fault, we will get you back on the course by offering a repair. Our first step is to immediately ship the necessary replacement part for a simple DIY installation, often with a video tutorial.

  4. Your Rights for a Major Fault: If your product has a major fault, you have the right to choose between a full refund, a replacement, or keeping the item and being compensated for the drop in value.

4. Shipping Costs for Warranty Claims

  • First 6 Months: For the first six (6) months from your purchase date, we cover all shipping costs for warranty parts.

  • After 6 Months: After the initial six-month period, you are responsible for shipping costs. We will extend our discounted shipping rates to you.

  • Faulty Returns: We will cover all reasonable shipping costs to return a product that is confirmed to have a fault.

5. Optional Service Center Repairs

While our modular design makes DIY repairs the fastest option, we understand it may not be for everyone. If you prefer, you can choose to have your unit serviced at our facility. In this case, you would be responsible for the discounted shipping charges to and from our facility, plus a service fee which our customer service team will provide a quote to you.

6. General Warranty Exclusions

This warranty covers manufacturing defects that occur during the intended use of the product. It does not cover:

  • Normal Wear & Tear: This includes tire treads, scratches, cosmetic blemishes, and other natural signs of use.

  • Improper Use or Accidents: Damage caused by misuse, accidents, running into obstacles, or failure to follow the instructions in the operating manual.

  • Water Damage: Any damage caused by partial or complete submersion in water or from driving into course hazards (e.g., creeks, puddles).

  • Unauthorized Alterations: Any unit that has been altered, customized, or had third-party parts or accessories fitted that have not been officially sold or authorized by Alphard Golf.

  • Commercial Use: Any unit used for commercial or rental purposes.